Return and replacement policy
At Pawfect Gear, we stand by the quality of our products and strive to provide a hassle-free shopping experience. If you are not satisfied with the quality of your purchase or receive a damaged or defective item, you can request a return within 7 days of delivery.
How to Request a Refund:
- Provide your order number and a brief reason for the refund request at support@pawfectgear.com.
- Once approved, the refund will be processed back to your original payment method (TAT depends on a case-by-case basis).
Important Note:
This refund policy applies only to products where a specific refund/replacement policy is not mentioned on the product page. Some products may have their own return policies mentioned on product page.
Exceptions:
- Items must be in unused condition and reported within the 7-day window.
- Refunds are not applicable for incorrect addresses or customer ordering errors.